Terms of service
By shopping with KONATSU, you agree to the following terms and conditions. Please read them carefully.
1. Orders & Agreement
You must be at least 18 years old to place an order.
You are responsible for providing accurate personal and payment details.
Orders are accepted subject to availability. If an item is out of stock or we cannot complete your order, we’ll contact you and issue a full refund.
A purchase contract is formed once your order leaves our warehouse.
2. Prices & Payment
All prices include VAT for UK orders. Taxes and customs charges may apply for orders outside the UK.
Payment must be authorised and funds available at the time of purchase.
We reserve the right to update prices and information without prior notice.
3. Delivery
Delivery times and costs are shown at checkout. We are not responsible for customs fees, VAT, or incorrect addresses provided by the customer.
Our couriers do not deliver on weekends or public holidays.
If a package is not collected, you may be charged return shipping costs.
4. Returns & Refunds
Returns are accepted within 14 days at your own expense unless the item is faulty or we made an error.
Items must be unused, in original packaging, and returned using a trackable method. We are not liable for lost packages.
If an item is returned in poor condition, no refund will be issued, and it will be sent back at your expense.
Approved refunds are processed to the original payment method.
5. Faulty or Defective Items
If you receive a defective item, contact us promptly (within 2 months of discovering the issue).
We will arrange a replacement or refund where applicable.
6. Customs & Import Duties
UK customers are not charged import duties.
International customers may be required to pay customs fees or VAT upon delivery. We do not cover these costs or collect returns with unpaid charges.
7. Intellectual Property
All trademarks, names, images, and content on KONATSU’s website are owned by us and cannot be copied, reproduced, or distributed without written permission.
8. Changes to Terms
We may update these terms from time to time. Continued use of our website or services means you accept the updated terms.
If you have any questions about these terms, please contact us via Contact Us.