Terms of service
By purchasing a product you consent to be legally bound by our terms and conditions. By placing an order you must be at least 18 years old, ensure that the details you provide to us are accurate, ensure that you are the authorized user of the credit or debit card and that there are sufficient funds to cover the cost of the items. Konatsu keeps the right to deny/cancel any purchase requested by you. If we deny a purchase you will be contacted by the e-mail address you assigned when you placed your order. You will receive an order confirmation to the email address you have provided when you have completed your purchase.
A contract between us and you for your purchase will be created once your order has left our warehouse. Products are subject to availability. If a product is out of stock from the time you place your order until it is shipped from our warehouse, we are entitled to cancel your purchase of the product as it is no longer available. If this is the case and it occurs, we will notify you and issue a refund.
If for any reason we are unable to complete your order, we will send you information about it to the email address you provided in your order. If the payment has already been made and the money has been deducted, a refund for the full amount will be made using the same method that the payment was first paid with.
Each item is listed with the price including tax. In the shopping cart you can see the total price including taxes, VAT, shipping and payment. Terms of payment are specified in your chart and depends on the chosen payment method. Shipping terms are specified in your chart and depends on the chosen method of shipping. Vat, Customs & taxes may be added when purchasing from outside of the UK.
Konatsu reserves the right to change and update information without prior notice, including prices, details and information displayed on the website, to the extent permitted by applicable consumer law.
The delivery time and cost are indicated in the shopping cart under each shipping method or at Shipping and Handling. If a product has a different delivery time it’s specified by the respective commodity. We are not responsible and do not pay for the costs such as (ex. customs and VAT) that may occur when sending you a product or when we receive a return.
You must provide the correct and complete address information in your order as we cannot guarantee that it can be changed after you complete your purchase. The customer is solely responsible that the name of the order matching the name of the letter/mailbox/postbox on the delivery address. The customer is solely responsible for any delivery errors due to a lack of information or failure of the delivery address in its order.
Our transporters do not deliver during weekends or on public holidays.
Not Picked up Packages
For all packages not picked up, we reserve the right to charge you the cost of all shipping costs.
Returns & Refunds
Returns are at your own expense unless the item/s is defective or if we have sent you the wrong piece. Returns should be sent as letters or packages, not against cash on delivery. Exchanges are at your own expense.
Register your return via our return portal. When you have registered your return you will receive an email with a return label and info on how to send your order back to us.
We recommend that you use a traceable shipping method when you returning your item. Since we’re not responsible for any lost packages caused by the courier. You can then easily see if we’ve received your item or where your package is at the time. The item must be in its original & unused condition. If we receive a returned item in an unsuitable condition the refund will become void and the item/s will be sent back to you at your expense. If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
Defective items
If your item is defective you should contact us as soon as possible after you have discovered the defect. Complaints made within two months of the detection of the defect are always considered to have been given on time.
Customs & Imports duty charges do not apply to customers in UK.
We are not responsible and do not pay for the costs (ex. customs and VAT) that may occur when sending you a product or when we receive a return from a country outside of UK. Please be aware that you might be required to pay Customs & Import duties when you accept delivery of the items from your courier.
(We do not pick up returns with VAT or customs charges. If you are unsure how to declare your return/defect item please contact us.
Trademarks
The trademarks, names, and logos displayed on Konatsu online shop are registered and unregistered trademarks of Konatsu. Prior written permission from Konatsu is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in any ways.
Changes to Terms & Conditions
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Conditions constitutes acceptance of those changes.
